Your VPS may be down or offline for a variety of reasons. In this article, we’ll show you how to get your VPS online and running again. Please follow the guide below to get things working.
STEP 1: Confirm that the VPS is down. Are you able to ping the VPS?
- If yes, then move to STEP 2.
- If not, then check by changing the ISP.
- If by changing the ISP it pings, then your old ISP IP may be blocked on the Server. Get the IP from https://whatsmyip.org and share it with our Support team at firstname.lastname@example.org
- If it’s still not pinging, then update our Support Team at email@example.com regarding it.
STEP 2: If it’s pinging, then it may be possible that one of the services may be affected. Kindly mail to our support team at firstname.lastname@example.org with the exact issue & snapshots to check further.
- If the VPS been used for purposes not allowed within our Terms of Service, then the VPS may have been suspended, in which case you will need to open a ticket to our system at email@example.com get it unsuspended.
- If the VPS was suspended due to billing reasons, then contact our billing department at at firstname.lastname@example.org for it.
- If you need to contact us about your VPS being down, you should include the following in your ticket:
- Your VPS IP.
- Your Network IP.
- Ping Result
- MTR Result
Have you made any recent changes to the VPS.