WIPL has introduced its new Back-up policy for all Web Hosting services which will come in effect from September 10, 2017. Details of the policy are included in this mail.
We undertake periodic backups of data on our shared hosting servers, email infrastructure but the final responsibility for all backups of the data on your hosting packages rests with you. We strongly recommend that you take periodic backups and store them at your end so that you have multiple options in case of necessity for a restore.
You may request us for a backup of the last good backup (from the date of request) and in most cases we may be able to provision this from our disaster recoverybackups. However, this is not a part of our core hosting services and is merely a last resort. We will try our best to help you out but backups provisioning and restoration is an extremely time and resource intensive process and hence we can only promise a best effort service in this regard.
On VPS, Dedicated servers, & DevOPS we do not maintain any remote backups that can be restored on a per server or package basis. In case you wish to buy remote backups, you can contact our sales team and they’ll assist you in buying best option for your requirements.
For Managed Servers, you can buy additional remote back-up or another server and request us for backup configuration and we will be able to set this up for you.
Going further from September 10, 2017, WIPL will charge a fee of ₹ 1000 + GST to provide backup on the Shared Hosting package, ₹ 3500 + GST for a Reseller Hosting package upto 10 cPanel Accounts.